Cookie Void — Support

Contact

For questions, bugs, or feedback, reach out directly:

We typically respond within 1–2 business days.

Frequently Asked Questions

My progress disappeared after reinstalling.

Progress is saved locally on your device. Deleting and reinstalling the app will erase your save data. iCloud sync is planned for a future update.

Ads aren't showing.

Ads require an active internet connection and may not always be available depending on your region. Try closing and reopening the app.

I purchased Remove Ads but ads are still showing.

Open the in-game store (bag icon) and tap Restore Purchases. This will reactivate your purchase.

I purchased the Starter Pack but didn't receive it.

Tap Restore Purchases in the in-game store. If the issue persists, contact us at the email above.

The leaderboard isn't showing my score.

Make sure you're signed into Game Center in your iPhone Settings. Scores submit automatically as you play.

How does offline earnings work?

Your buildings keep producing cookies while the app is closed, up to a maximum of 8 hours. When you reopen the app, a screen shows how many cookies you earned while away.

What is the Prestige system?

Once you've baked 1,000,000 total cookies, a Prestige button appears. Prestiging resets your cookies and upgrades but grants a permanent +25% production bonus. Each prestige requires 10× more total cookies than the last.

How do I contact Apple about a billing issue?

Visit reportaproblem.apple.com for any billing or purchase disputes.